Service Concept

In order to truly realize the purpose of "serving users, being responsible for users, and satisfying users", we make the following commitments to users for product quality and service:

1. Our company will strictly follow the ISO9001 quality assurance system to ensure that the production process will be closely contacted with users and owners in the process of product design, manufacturing, and product inspection, feedback relevant information, and welcome users and owners to visit our company at any time.

2. For the equipment and products supporting the key projects, ensure the delivery according to the contract requirements, and for those who need technical services, technical service personnel will be sent to participate in the unpacking acceptance and guide the installation and commissioning work until the equipment is operating normally.

3. Ensure that users are provided with excellent pre-sales, in-sale and after-sales services, and comprehensively introduce the performance and use of products to users before sales, and provide relevant information. It is obliged to invite the demand side to participate in the technical design review of the supplier when necessary.

4. According to the needs of users, business training on equipment installation, commissioning, use and maintenance technology is held for the demand side. Conduct quality tracking and user access to key users, and continuously improve product performance and product quality according to user needs in a timely manner.

5. The operation of equipment (products) is a warranty period of twelve months, and we are responsible for the quality problems that occur during the warranty period, and the "three guarantees" (repair, replacement, and return) are implemented for the product.

6. For products that exceed the "three guarantees" period, ensure that maintenance parts are provided and maintenance services are provided according to user needs. For accessories and wearing parts of the product, it is provided at a discounted factory price.

7. After receiving the quality problem information reported by the user, make a reply or send service personnel within 2 hours to arrive at the scene as soon as possible, so that the user is not satisfied and the service will not be stopped.